Subscription is not activated after purchase

[Thamis]

Hi!

I just bought a subscription for my character using my iPad. It still says that I have no subscription. I then restarted the game, still the same issue. Could you please help me out?

Thanks!

Jan

[Athrun]

I am having a similar issue. I downloaded the client, created account, bought 3 months of time. It shows I am "expired" and the loading message "please wait auto select: Athrun" just sits there without loading for 20 mins. Plz help

[Tsagoth]

Both of you please PM me and paste in your Apple receipts so I can look up the time of purchase. Thanks.

[Duttsomega]

Both of you please PM me and paste in your Apple receipts so I can look up the time of purchase. Thanks.

Hi Tsagoth,

I am having the same issue as Athrun.
Signed up for a month, confirmed in app purchase of $1.99 etc
I get stuck on the same screen as Athrun quotes.
Will PM you too.

[Syelnicar]

Oh good, I thought I was the only one. I actually got stuck twice, and wound up paying a third time (and it worked then), thinking my internet connection was wonky. I'll PM you my receipt, but what would be cool is if I could have these extra two transferred to the same character (Erialcnis) on the account with this name. It's totally cool if you can't do it, this game is certainly worth six bucks. It's all good either way. :)

[Oliver Humperdink]

Having the same problem. Bought 1 month but character says it's expired. Today saw iTunes had $1.99 charge from earlier this week.

[Tsagoth]

You all have been credited.

[Syelnicar]

Thank you!

[Yoren]

I'm having the same issue. I sent a note to Tagoth, so hopefully i'll be able to try this game at some point.

[Tsagoth]

I'm having the same issue. I sent a note to Tagoth, so hopefully i'll be able to try this game at some point.

You should be able to play now.

[Skviz]

Hello,

having the same problem, yesterday bought one month time, stuck at loading so I tought maybe server was down. Few moments ago I bought aditional month time just to see if maybe my first purchase was buged, again same thing...

[Tsagoth]

You should be able to play now.

[JetJaguar2000]

I convinced a buddy of mine to try the game, but he is having the same problem, as well as apparently not even getting an iTunes receipt. Not a great first impression. Is new account creation working at all? What should he do?

[Tsagoth]

It does work almost all of the time. I'm not familiar with iOS quirks, but apparently from the things I've heard, taking a call during the purchase interrupts the purchase, as do apparently other things. Believe me, I have been forcefully making the case with Z that we need to find out what is causing the client to fail to complete the operation. Having said that, I have not heard of a case where an iTunes receipt was not issued. That would be a new one.

[Gigutive]

I have same issue I also sent my receipt to Tsagoth.

[Tsagoth]

I'll have to talk to Z about that. AFAIK, if iTunes doesn't show the purchase then it didn't go through. I know the email from Apple doesn't show up for a few days after, but iTunes should show it right away.

[JetJaguar2000]

Where in iTunes does it show that you've purchased in-app content?

[athros]

Where in iTunes does it show that you've purchased in-app content?

Go to your account, there is an option in the middle of that to show previous purchases. The receipt is there. As an example, the receipt will look like this. (http://i124.photobucket.com/albums/p6/athros13/reciept_6JUN.png)

[JetJaguar2000]

Go to your account, there is an option in the middle of that to show previous purchases. The receipt is there. As an example, the receipt will look like this. (http://i124.photobucket.com/albums/p6/athros13/reciept_6JUN.png)

I assume this is using the desktop iTunes app then? I don't see an account option on the iPad/iPhone app store.

[Royce]

I assume this is using the desktop iTunes app then? I don't see an account option on the iPad/iPhone app store.
Yes it's only available on the desktop iTunes.

[RaptorF22]

I'm having this issue. Bought the subscription twice (once by accident, I just wanted to try the game out). I'll go ahead and PM tsagoth, I'd greatly appreciate it if I get this resolved.

[Darzic2]

Hi, Having this issue as well, and I managed to purchase 4 times 1 month subscription before realizing the error.

I have PMed tsagoth with a different account (Darzic not Darzic2). Because I have still not received a confirmation e-mail on the first forum account I created this one as well to be able to post here.

hope this gets resolved quickly as I am eager to play. Been searching for this type of game for a long time.

[StevedoreOrange]

I am also having this issue. I have bought a one-month subscription and my subscription did not update.

[Tsagoth]

Stevedore, pm me with your iTunes receipt and your character name and I'll activate it.

[Alabaster]

I am having the same issue. I've made 3 purchases so far, 2 on my iphone and 1 on my ipad, all on the same account. The account still says "expired".

[Tsagoth]

Alabaster, I just fixed your account.

[ever]

Just PMed you about this issue. Luckily I decided to check and see if you guys had a website before I tried to purchase again.

[ChickenHawk07]

^ Good thinking! Next competitive server starts in 2.5 days. Practice and get used to the game in Nergal and then we'll see you in game. (Well, I won't) not until Ningal gets closer to ending.

[Ralf Baumann]

I;ve the same problem. Created three accs and purchased 2 times for one month and deleted some accounts and tried to handle it anyhow. Unfortunately I didn't looked up for the forum before... Will send you a PN too.:rolleyes:

[Niconoff]

I am also having this issue. I have bought a some month subscription and my subscription did not update. I sent my purshase history. Please Help!

[Tsagoth]

Niconoff you are now activated.

[Chrysis]

I just bought 1 month and im stuck at auto select screen. Apple ID is antoinebengle

[Enforc3r]

What to do if my account under Play Unregistered Dissapeared?

[Quinton Tillery]

I got two subscriptions thinking thinking the first didnt take. Also Im stuck on "auto select:char name" waiting wheel of death. I retried several times today to connect with no success :( Tsagoth sent you info. Would love to play soon

[Enforc3r]

Hopeuflly this gets fixed before the new server opens :(

[Eskariot]

I signed up, paid for a month and it won't let me log on. PMing the admin, thanks.

[Stephen Drover]

Request to credit failed in app purchase of 1 month submitted to admin.

[Beckz]

Same thing here... now i bought three months instead of one... that sucks :(

[Stephen Drover]

Request to credit failed in app purchase of 1 month submitted to admin.
took almost 2 days for the itunes receipt to even arive O.o
added to email to Tsagoth ... now waiting

[Tsagoth]

Same thing here... now i bought three months instead of one... that sucks :(

PM me with your receipt. The admin user here is currently in Italy and isn't taking notes.

[Stephen Drover]

And ... resolved. Thanks!

[Corsek]

I've purchased a one month subscription on Corsek and it doesn't show up as being paid. How can I log in?

[EternusNox]

My iTunes receipts usually don't show up for a few days. I purchased a 1 month and if I try to purchase it again it warns me that I have already purchased it so I know it went through. My apple id is [email protected] and my login is EternusNox would it be possible to fix this without the receipt?

[lorddean]

I also have this issue, I've sent a PM to Tsagoth with the required information.

[Tsagoth]

I have activated your account.